Policy terms for account and wallet records
Our Legal notice explains the conditions attached to opening, using and closing an account, including phone verification before account access. It describes how we record wallet activity linked to DANA, OVO, GoPay and QRIS, and how bank transfer or virtual account references may be matched to
-
1
an account request. Where local law permits, access remains subject to the rules that apply in your location. We may ask for account details when a payment record, withdrawal request or login concern needs checking. The notice also explains restrictions, account suspension steps and the route
-
2
for raising a dispute. Read these terms before submitting your details, then keep a copy for your own records. If a clause is unclear, use our policy contact route before completing the account flow.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.